Privacy policy
Last Updated: October 2, 2026
At CustomPrintVerse, operated by Mhdbros LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, purchase personalized products, or interact with our services.
By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy, subject to your rights and applicable privacy laws.
1. Who We Are
CustomPrintVerse is an online store offering personalized products and AI-assisted artwork services that allow customers to transform their photos and ideas into unique designs.
For purposes of applicable data protection laws, the data controller responsible for determining how and why your personal information is processed is:
Mhdbros LLC
117 S Lexington St Ste 100
Harrisonville, MO 64701
United States
Email: support@customprintverse.com
Phone: +1 (321) 285-9968
In this Privacy Policy, the terms "CustomPrintVerse," "we," "us," and "our" refer to the business operating CustomPrintVerse.
2. Personal Information We Collect
We may collect different categories of personal information depending on how you interact with our website and services.
A. Information You Provide Directly
When you place an order, contact us, create an account, or use our services, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details and purchase history
- Customer service messages and correspondence
- Product preferences and personalization instructions
- Information you voluntarily provide through forms or other communications
B. Payment Information
When you make a purchase, payment information is processed through the payment providers available at checkout.
Depending on the payment method, payment providers may collect information such as payment card details, billing information, and transaction identifiers.
We receive information necessary to confirm and manage transactions, process orders, issue refunds, and prevent fraudulent activity.
We do not intentionally store complete payment card details on our own systems when those details are handled directly by our payment processors.
C. Photos and Personalization Content
CustomPrintVerse offers personalized products that may require customers to upload photos, images, artwork, text, names, or other customization details.
We may process this content to:
- Create or customize the artwork you request
- Generate AI-assisted designs where applicable
- Prepare your personalized product for production
- Fulfill and deliver your order
- Respond to questions about your customization
- Resolve production errors or customer service issues
Please upload only content that you have the right and permission to use.
You should avoid uploading sensitive personal information or images of other people unless you have the necessary authorization.
D. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- Internet Protocol (IP) address
- Browser type and version
- Device type and operating system
- General geographic location derived from technical information
- Pages and products viewed
- Referring websites
- Website interactions and navigation activity
- Date and time of visits
- Cookies and similar tracking technologies
We use this information to operate our website, understand how customers interact with our services, improve the shopping experience, and help protect our website against fraud and unauthorized activity.
3. How We Use Your Personal Information
We may use personal information for the following purposes:
Order Processing and Fulfillment
To process payments, confirm purchases, create personalized products, arrange production, ship orders, and provide order updates.
Customer Support
To respond to questions, investigate order issues, process complaints, and assist with cancellations, returns, refunds, and replacements.
Personalization and Artwork Creation
To use the photos, text, design selections, and instructions you provide to create the personalized products you request.
Website Operations and Improvement
To maintain website functionality, troubleshoot technical issues, improve product offerings, and understand customer preferences.
Payment Security and Fraud Prevention
To verify transactions, detect suspicious activity, protect against fraud, and maintain the security of our services.
Marketing and Promotions
Where permitted by applicable law, we may use your contact information and preferences to send promotional communications about our products, offers, and updates.
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.
Legal and Business Requirements
To comply with applicable laws, respond to lawful requests, maintain necessary business records, resolve disputes, and enforce our terms and policies.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to support website functionality and improve your browsing experience.
These technologies may be used to:
- Remember shopping cart contents and preferences
- Maintain website functionality
- Understand website traffic and usage
- Measure the performance of marketing campaigns
- Help detect fraudulent or suspicious activity
- Support analytics and advertising services, where enabled
Some cookies are necessary for the operation of our website, while others may depend on your preferences and applicable consent requirements.
You can manage cookies through your browser settings and, where available, our website's cookie preference tools.
Disabling certain cookies may affect some website features.
5. How We Share Personal Information
We do not share personal information indiscriminately. We may disclose personal information to third parties when necessary to operate our business, fulfill your orders, provide services, or comply with applicable law.
These parties may include:
Ecommerce and Website Providers
We use Shopify and related technology providers to operate our online store, manage transactions, and provide ecommerce functionality.
Payment Processors
Payment service providers process transactions and help maintain payment security.
Production and Fulfillment Partners
We may share relevant order details, personalization instructions, and customer-provided images with production or fulfillment partners when necessary to create and deliver your personalized products.
Shipping and Delivery Providers
We may share your name, shipping address, contact information, and shipment details with carriers and logistics providers to deliver your orders.
Analytics and Marketing Providers
Where these services are enabled, we may share certain technical information or online activity data with analytics, advertising, or marketing providers to measure performance and improve our services.
Customer Support and Technical Providers
We may use third-party tools to manage customer inquiries, communicate with customers, maintain website functionality, and resolve technical problems.
Legal and Security Purposes
We may disclose information when reasonably necessary to comply with applicable law, respond to lawful legal processes, investigate suspected fraud, protect our rights, or safeguard our customers and business.
Service providers that process personal information on our behalf are expected to handle that information in accordance with their applicable contractual obligations and privacy requirements.
6. AI-Assisted Processing and Personalized Artwork
Some CustomPrintVerse products may use AI-assisted technology to transform customer-provided photos or other inputs into personalized artwork.
When you submit a photo or customization request, the information you provide may be processed by us and relevant technology or production providers to generate, prepare, and fulfill your order.
We seek to use customer-provided content for the purposes necessary to provide the requested service, support the order, and address related customer service issues.
Please do not submit confidential information or content you do not have permission to use.
If you have questions about how a particular photo or file is processed, please contact us at support@customprintverse.com.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the information
- Whether an order or customer service request remains active
- Business and operational requirements
- Fraud prevention and security needs
- Applicable legal, tax, accounting, and recordkeeping obligations
- The resolution of disputes or claims
Order records and transaction information may need to be retained for legally required periods.
Customer-provided photos and personalization files are retained only as reasonably necessary for the applicable business purposes, subject to our operational practices and any legal requirements.
When personal information is no longer reasonably necessary, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it, subject to applicable law.
8. Data Protection and Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, security practices provided by our technology vendors, and appropriate handling procedures for customer and order information.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
You should use appropriate caution when transmitting information online and avoid sending payment credentials or unnecessary sensitive information through ordinary email.
9. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate or incomplete information
- Requesting deletion of certain personal information
- Requesting a copy of your personal information in an available format
- Objecting to or requesting restrictions on certain processing activities
- Withdrawing consent where processing is based on consent
- Opting out of certain targeted advertising or data processing activities where applicable
- Opting out of promotional emails
- Submitting an appeal or complaint where provided by applicable law
These rights are subject to applicable legal conditions and exceptions.
To submit a privacy request, email support@customprintverse.com with the subject line "Privacy Request."
We may need to verify your identity before fulfilling certain requests. We will respond within the timeframe required by applicable law.
10. Marketing Communications
We may send promotional emails if you subscribe to our marketing communications or where otherwise permitted by applicable law.
You can opt out of promotional emails at any time by clicking the unsubscribe link included in the message.
After you unsubscribe, we may still send transactional communications necessary to fulfill your orders, provide customer support, or communicate important service information.
11. Children's Privacy
Our website and services are not intended for children who are below the minimum age permitted to use the services under applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided personal information to us inappropriately, please contact support@customprintverse.com so that we can review the matter and take appropriate action.
12. International Data Transfers
CustomPrintVerse operates from the United States and may use technology, payment, production, fulfillment, and shipping providers located in other countries.
As a result, personal information may be transferred to or processed in countries other than the country where you reside.
Where required by applicable law, we will take appropriate steps to protect personal information transferred internationally.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or services.
Those third parties may have their own privacy policies and practices. We do not control the privacy practices of independent third parties and encourage you to review their policies before providing personal information directly to them.
Your use of third-party services may also be subject to the terms and policies of those providers.
14. Do Not Track and Advertising Preferences
Some browsers offer settings or signals intended to communicate privacy preferences, such as Do Not Track.
The effect of these signals may vary depending on the technology and applicable law.
Where required by applicable law, we will honor recognized opt-out preference signals or provide mechanisms to exercise applicable privacy rights.
You may also manage available cookie and advertising preferences through our website, your browser, or the relevant third-party service.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this page periodically to stay informed about how we handle personal information.
16. Contact Us
If you have questions about this Privacy Policy, our data protection practices, or your privacy rights, please contact us:
Mhdbros LLC — CustomPrintVerse
Email: support@customprintverse.com
Phone: +1 (321) 285-9968
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Time)
Registered Office:
Mhdbros LLC
117 S Lexington St Ste 100
Harrisonville, MO 64701
United States
Please include sufficient information for us to understand and respond to your inquiry. Do not include complete payment card details or other unnecessary sensitive information in your message.
