Shipping policy

Last Updated: October 2, 2026

At CustomPrintVerse, every order is carefully prepared and processed before being shipped. Because some of our products are personalized and made specifically for each customer, please allow sufficient time for order processing and delivery.

1. Order Processing

Orders are processed within 1–3 business days after payment is successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Processing time begins after your payment has been successfully confirmed.

2. Shipping Destinations

We currently ship to most countries worldwide.

If we are unable to ship to your location, we will notify you before your order is processed or shortly after your purchase.

Some products may have shipping restrictions depending on the destination country.

3. Estimated Delivery Time

Domestic Shipping — United States

We currently offer:

  • Standard Shipping: 7–12 business days

International Shipping

We ship to selected international destinations.

  • Estimated Shipping Time: 7–21 business days

International delivery times may vary depending on the destination country, customs clearance, local carrier operations, and other circumstances outside our control.

Estimated Total Delivery Time

For reference, customers should generally allow:

United States:
1–3 business days processing + 7–12 business days shipping

International:
1–3 business days processing + 7–21 business days shipping

These are estimated delivery timeframes and are not guaranteed delivery dates.

4. Shipping Costs

Shipping fees are calculated at checkout based on your shipping location and order weight.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

Any applicable shipping charges will be shown separately during the checkout process.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing your tracking information when tracking is available.

You can use the tracking number to monitor your package through the applicable shipping carrier.

Please allow some time for tracking information to become available after your package has been handed over to the carrier.

6. Shipping Delays

We work to process and ship orders within the estimated timeframes above. However, actual delivery times may vary.

Delays may occur due to:

  • Carrier delays
  • Customs processing
  • Severe weather
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete shipping information
  • Local delivery conditions
  • Other circumstances beyond our reasonable control

CustomPrintVerse is not responsible for delays caused by events or circumstances outside our reasonable control.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, please contact us as soon as possible at support@customprintverse.com.

We will make reasonable efforts to update the address if the order has not yet been shipped. However, once an order has been shipped, we may not be able to change or redirect the package.

If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if you request that the package be reshipped.

8. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or other charges imposed by local authorities are the responsibility of the customer or recipient.

Customs processing may also affect the estimated delivery time.

9. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, or your local delivery carrier.

If you still cannot locate the package, please contact us at support@customprintverse.com with your order number and tracking information.

We will review the shipment and assist with the carrier investigation where possible.

If a package is confirmed to have been lost during transit, we will review the situation and determine the appropriate resolution in accordance with our Refund & Replacement Policy.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging
  • A photo of the shipping label

After reviewing the information, we will determine the appropriate resolution in accordance with our Refund & Replacement Policy.

11. Multiple Packages

Depending on the products included in your order, your items may be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking numbers and shipping confirmation emails.

Different packages may arrive at different times.

12. Delivery Time Disclaimer

The delivery timeframes provided on this page are estimates only.

We cannot guarantee that an order will arrive on a specific date because delivery depends on factors including shipping carriers, customs authorities, weather, holidays, destination-country regulations, and other circumstances outside our reasonable control.

13. Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: support@customprintverse.com
Phone: +1 (321) 285-9968

Support Hours: Monday – Friday,
9:00 AM – 6:00 PM (Central Time)

Registered Office: Mhdbros LLC,
117 S Lexington St Ste 100, Harrisonville, MO 64701, United States

We recommend including your order number when contacting us so that we can assist you more efficiently.